Yes it is 100% free to list your company and update its details on our application.

• To put you on the map. We have a large community of drivers, which is the best way to get people talking about your company.
• To promote your company and set you apart from your competitors. Use the app to showcase your services (parking, showers, electricity outlets for trucks, etc.).
• Be part of the community, and generate customer loyalty. Drivers like to return to the places they know. If they can’t, they can read the reviews and ratings their colleagues leave to decide where else to go.

And if that’s not enough to convince you... It’s free!

Want to add your company to the app? Click here.

Your company will be visible on our application as well as on the truckfly.com website.

This is good news. If your company appears in our app, it’s because the drivers chose to add it to their favourite addresses and share it with their colleagues.

Truckfly by Michelin is a free and participative mobile application where all users can add points of interest and update their information.

Your company was added because it suits their needs in terms of location, parking, operating hours, etc.

Make the most of the app to promote your company. It’s free! To find out how to list your company as the owner and access more features to personalise your company file, follow us.

Yes, if your restaurant is accessible to heavy vehicle drivers in terms of parking and access.

You have various icons to tell users what type of restaurant you own: roadside restaurant, traditional restaurant, cafeteria, snack bar, etc.

It is also important to give your exact operating hours to avoid users coming when you’re closed.

Find all the information you need on how to list your company here.

Listing your company is free and can be done within the app.

Please note that our app is used by heavy vehicle drivers, so your company should match this type of clientele and their needs (parking, access for heavy vehicles, operating hours, etc.).

If so, it's really simple.

1. Sign into the application.

2. On the map, click on the icon at the bottom left

3. Select the icon that matches your type of company.

4. Follow the steps and fill in the required information.

You can also claim your company as the owner. This gives you access to additional features.

All Truckfly by Michelin users can. Truckfly is a participative app, which means that the entire community can update it by adding and altering information.

As the owner of a restaurant, carpark, carwash, etc., you can access additional features:

• Add photos
• Write messages
• Respond to user comments about your company

These features are available either in the app (except adding photos), or by signing into the website.

If you are the owner of a company and want to claim it, click here

As the owner, to access your account, you need to fill in a form that will be sent to us for confirmation. This allows us to prevent fake ownership claims, so it is important for us to identify you and ensure the information you have sent is accurate.

To find the form, use the app and:

1. Click on the icon for your company

2. Click on the “More info” button

3. Head to the bottom of the information

4. Click on “Do you own this company?”

5. Fill in the form

6. Confirm

Once we have confirmed your identity, you can:

• Add photos
• Write messages
• Respond to user comments about your company

If we denied your ownership claim, it is because the information did not allow us to identify you.

If so, send us an email to [email protected] so we can find a solution.

It's easy. On the application:

1. Open your company file

2. Click on “Modify information”

3. Enter the information you wish to change or add

4. That’s all there is to it.

As the owner, you can also add messages for users and respond to their comments.

To add photos of your company, sign into the truckfly.com website

To ensure the reliability of our data, the markers cannot be moved and addresses are therefore automatically blocked. Only our teams can change the location.

If you need to correct the address of your company:

1. Open your company file

2. Click on “Report a problem”

3. Click on the option “incorrect location”

4. In the text field, enter the exact address.

Our team will register the change.

Red markers mean the restaurant is open at least from 12 midday to 2pm, and from 7pm to 9pm.

All other restaurants are marked pink.

In rare cases, when absolutely necessary, we can prevent the details from being modified. If so, the information cannot be altered by the owner or by users.

If your company is going to close, you can let us know via the company file on the app:

1. Click on “report a problem”

2. Click on “closing permanently”.

Our teams will then remove your company from the app.

Are you planning to renovate? Taking a few days leave? Let your users know via the app.

1. Open your company file

2. Click on “temporary closure”

3. Select the temporary closure dates.

During that period, the marker for your restaurant will become transparent, and a message in red will appear to inform drivers of the temporary closure. At the end of the period, these details will go back to normal.

We cannot be held liable for the comments left by users and do not necessarily share the views they express. The content created by third parties is the responsibility of those parties and its accuracy and integrity cannot be guaranteed.

Michelin and its directors, employees and shareholders are not obliged to monitor inappropriate or illicit content on the Application and/or Website, and are not responsible for the aforementioned content in any way.

This notwithstanding, we reserve the right to block or delete content at any time if necessary.

As a user, you can also report comments you feel are inappropriate. They will be sent to us for verification.

To report disrespectful, harmful or suspicious comments:

1. Go to the comment in question, drag the comment to the left of the screen.

2. Click on the orange triangle

3. Describe the reason you are reporting the comment

The comment will be sent to our team who will decide whether or not to remove it.

If the reported comment does not comply with our charter, it will be deleted or moderated.

For the purposes of transparency and fairness, Truckfly cannot remove merely negative reviews left by users, so that everyone is free to give their opinion.

If the reported comment is not removed by our team, it is important for you to express yourself as the owner. We advise you to respond politely and respectfully to comments so that other users can make up their own mind.

NB: the same rules apply to the owner’s response, which may be removed if it does not comply with our charter.

Want to know how to respond to a user comment on your company? You will find more information here.

You can respond to user comments about your company. To do so, you have two options:

1. Via the application:

• Open your company file
• Head to the bottom of the file
• Slide the comment to the left of the screen
• Click on the envelope

2. By signing into the website:

• Sign in to your account
• Respond to the comments in the text fields below.

Share your ideas and views with our team by sending an email to [email protected] We’d love to discuss them with you to improve our application.